Privacy Policy

• Account information. Email address and password (or, if you sign in with a third-party identity provider, the basic profile information that provider returns to us, such as email and a unique account ID).
• Profile information. Optional details you add to your profile such as a display name, gender, age range, location (city/region only), interests, and preferences. You decide what to share.
• Conversation content. The messages you send to AI personas. Conversations may contain personal details you choose to share.
• User-created personas. If you create a custom AI persona, the descriptions, traits, and preferences you write for it.
• Support communications. Messages you send to our support team and the contents of any privacy or account requests you submit.

• AI memory. As you chat, our system extracts and stores facts and preferences about you that allow each AI persona to maintain a consistent, continuous relationship with you. AI memory is scoped to each user/persona pair — what you tell one persona is not shared with another.
• Generated media. Images and videos that AI personas produce in response to your requests, plus metadata about how they were generated.
• Conversation metadata. Timestamps, message counts, response timing, and similar signals used to operate the Service.
• Account state. Subscription status, in-app currency balances, purchase history, and similar account-related state.

• Device and connection information. Browser or app type and version, operating system, device model, screen size, language, IP address, and approximate location inferred from IP (typically country/region only).
• Usage information. Pages or screens you view, features you use, time spent, errors, and interaction patterns we log to operate, debug, and secure the Service.
• Session signals. While you are in an active conversation, the app sends short presence signals (roughly every 10 seconds) so AI personas can respond with realistic timing. These signals include your session state (online/idle/away) and timezone.
• Mobile measurement identifiers. On mobile devices, we may collect a mobile advertising identifier (where available and permitted) and an installation identifier so we can measure marketing campaigns. See Section 6.
• Browser storage. We use browser local storage and cookies for sign-in, preferences, and consent choices. See our Cookie & Storage Policy for details.
• Server logs. Our systems log API requests, error events, and security events. See Section 10 for retention.

For clarity: we do not ask you to upload personal photos of yourself or others, and the app does not access your camera roll, contacts, microphone, or precise location. On mobile, the only on-device biometric we use is your phone's built-in face or fingerprint unlock to keep the app locked between sessions — that biometric stays on your device and is never transmitted to or stored by us.

Conversations are processed by AI models that we operate or directly contract for on infrastructure under our control. We do not send your messages, AI memory, or profile content to consumer-facing third-party AI APIs to generate responses. This is a deliberate design choice that keeps your conversations on infrastructure subject to our policies and contracts.

Our system automatically extracts relevant facts from your conversations to build each AI persona's memory of you, automatically reviews messages and generated content for safety and policy compliance, and automatically enforces our content rules. Flagged content may be reviewed by trained members of our team. You may request human review of an automated moderation decision that significantly affects you by contacting privacy@flrtai.com.

By default, we do not use your conversations to improve or train our general-purpose AI models. If you choose to opt in (currently off by default for all accounts), specific categories of content you produce may be used in our internal AI improvement work. You can change this choice at any time in your settings.

All purchases — subscriptions, one-time unlocks, and in-app currency — are processed by the mobile app store you downloaded the app from. The app store handles your payment-method information under its own privacy policy. We receive only the information needed to fulfill the purchase, such as a transaction receipt and an anonymized identifier. We do not receive or store your full payment-card information.

With your permission, we send push notifications, which include AI-generated messages from personas, account-related notices, and (when you opt in) product or marketing updates. You can disable notifications at any time in the app or in your device settings.

To understand which marketing channels bring users to the Service, we work with a third-party mobile measurement provider that helps us attribute app installs and high-level in-app events (for example, "signed up" or "subscribed"). Information shared with that provider may include a mobile advertising identifier (where available and permitted), an installation identifier, your IP address, the campaign that referred you to the app, and an event indicator. It does not include your conversations, AI memory, profile fields, or generated content.

On iOS, the App Tracking Transparency framework asks for your permission before any cross-app tracking using a device-level advertising identifier. You can decline, and you will not lose any app functionality. You can change this choice later in your iOS Settings under Privacy & Security > Tracking. On Android, you can reset or limit your advertising identifier in your device settings.

• Access and update your profile information through your account settings
• Delete individual AI persona memories from within the app
• Delete your account directly from your profile (subject to a 30-day grace period during which you can reverse the deletion)
• Adjust notification preferences in the app or your device settings
• Decline mobile measurement tracking (see Section 6)
• Contact us with any privacy question or request at privacy@flrtai.com

California residents have the rights to know what personal information we collect and how it is used and shared, to delete personal information we hold about them, to correct inaccurate information, to limit our use of sensitive personal information, to opt out of any "sale" or "sharing" of personal information, and to be free from retaliation for exercising these rights. We do not sell personal information. To exercise these rights, visit our Do Not Sell or Share My Personal Information page or email privacy@flrtai.com. You may designate an authorized agent to submit a request on your behalf.

Residents of certain other U.S. states (including Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Montana, and others, as applicable laws come into effect) may have similar rights to access, correct, delete, or port their personal information, and to opt out of targeted advertising, sale of personal information, or certain forms of profiling. We do not engage in targeted advertising or profiling that produces legal or similarly significant effects. To exercise an applicable right, email privacy@flrtai.com.

If you live outside the United States, including in the European Economic Area, the United Kingdom, Switzerland, Canada, Brazil, Australia, Japan, or South Korea, applicable local law may give you rights such as access, correction, deletion, restriction, objection, and portability, as well as the right to lodge a complaint with your local data-protection authority. You may exercise applicable rights by emailing privacy@flrtai.com. Where we rely on consent, you can withdraw it at any time without affecting the lawfulness of prior processing.

To protect your information, we will need to reasonably verify your identity before acting on a privacy request, typically by confirming control of the email address associated with the account. We will respond to verified requests within the time required by applicable law (generally within 45 days, with a possible extension on notice). We may decline requests that are excessive, repetitive, or that we cannot verify.